FAQ

1. What types of home decor products do you offer?

We offer a wide range of home decor products including furniture, wall art, lighting, rugs, throw pillows, curtains, decorative accents, and more. Our collections are designed to suit various styles, from modern to rustic, minimalist to bohemian, so you're sure to find something perfect for your home.

2. How do I know if an item is in stock?

Product availability is displayed on the product page. If an item is out of stock, we will provide an option to sign up for email notifications, so you'll be the first to know when it’s back in stock.

3. Can I order products that are out of stock?

If a product is out of stock, you can sign up for an alert to be notified when it’s available again. Some products may also be restocked periodically, depending on demand.

4. How can I place an order?

To place an order, simply browse our website and add the items you wish to purchase to your cart. Once you're ready, proceed to checkout, enter your shipping details, and complete the payment. You will receive an order confirmation email after your purchase.

5. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them directly on our website, and they are valid for any product in our store.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

Credit cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Google Pay

All payments are processed securely.

7. Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placing the order. After this period, our system may have already processed or shipped your order, and changes may not be possible. Please contact our customer support team as soon as possible if you need to make adjustments.

8. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package on the carrier’s website.

9. What are your shipping options?

We offer several shipping options to meet your needs:

Standard Shipping: Delivered within 5-7 business days.
Expedited Shipping: Delivered within 2-3 business days.
Free Shipping: Available on orders over a certain amount (details available on our Shipping Policy page).

Shipping times may vary depending on your location and the shipping method selected.

10. Do you ship internationally?

Yes, we offer international shipping to a select list of countries. Shipping rates will vary based on the destination, and additional import duties or taxes may apply depending on the destination country.

11. Can I pick up my order in-store?

Currently, we do not offer in-store pickup for online orders. However, we are looking into this option for the future. Stay tuned for updates!

12. How do I return or exchange an item?

If you're not completely satisfied with your purchase, we offer returns and exchanges within 30 days of receipt. Please visit our Return & Exchange Policy page for detailed instructions on how to initiate a return or exchange.

13. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer support team immediately with photos of the damage. We will assist you in resolving the issue by offering a replacement or a full refund.

14. Are all products eligible for return?

Some items, such as custom-made or clearance products, may not be eligible for returns. Please check the product description for specific return eligibility. For any questions, feel free to contact our customer service team.

15. How do I care for my home decor items?

Each product comes with care instructions. In general, it’s important to keep furniture away from direct sunlight, clean surfaces with non-abrasive materials, and follow specific care tips for fabrics, rugs, and artwork. Be sure to read the care instructions provided with each item to maintain its quality over time.

16. Do you offer any discounts or promotions?

We frequently run promotions, sales, and offer discounts for new customers who sign up for our newsletter. You can also follow us on social media to stay updated on the latest deals and seasonal sales.

17. How do I sign up for your newsletter?

To stay informed about new arrivals, sales, and exclusive offers, you can sign up for our newsletter at the bottom of our website. We promise not to flood your inbox—just the occasional email with great deals!

18. How can I contact customer service?

You can reach our customer service team by:

Email: info@essenzaliving.org
Phone: +57 318 2620753
Contact form on our website (available on the Contact Us page)

We strive to respond to all inquiries within 24-48 hours.

19. Do you offer interior design services?

We currently do not offer personalized interior design services. However, we provide inspiration and style guides on our blog and social media to help you decorate your space.

20. Do you have a physical store I can visit?

Currently, we are an online-only store. However, we’re working on expanding and may open a physical store in the future. Stay updated by subscribing to our newsletter.